Politikstudio (politikstudio.de) is committed to upholding the highest standards of journalistic accuracy and fairness. This Complaints Procedure sets out how readers can raise concerns about our editorial content, how we investigate them, and the routes for escalation. It is overseen by Chefredaktör Oliver Keller, who has final responsibility for editorial standards and corrections.
Who is responsible for complaints at Politikstudio?
Chefredaktör Oliver Keller is ultimately responsible for handling complaints and upholding editorial standards at Politikstudio. He oversees the complaints process and makes final decisions on unresolved issues. The publication is owned by Politikstudi Media Ltd., a private company registered in Gibraltar (company number C 92009, Malta Business Registry), with registered office at Office 9, Business Centre, Valletta, 0000.
Day-to-day management of complaints is delegated to Redaktionschef Anna Ludwig, who reviews initial submissions. Fact-checking and source verification are handled by Birgit Schmitt, Ansvarig för faktagranskning. All complaints are logged and tracked to ensure timely responses.
How do I submit a complaint?
Complaints should be sent by email to complaints@politikstudio.de. Please include your name, a clear description of the issue, the specific article or content in question, and the outcome you seek.
If email is not possible, you may write to our editorial address listed on the Contact page. We aim to acknowledge receipt within two working days. Anonymous complaints will be considered but may limit our ability to investigate fully.
How is my complaint handled?
Upon receipt, your complaint is reviewed by the relevant editor. For factual inaccuracies, our fact-checking team under Birgit Schmitt verifies the claim. We aim to provide a substantive response within ten working days.
If the complaint concerns a breach of our Editorial Policy, the editor handling it will consult with Chefredaktör Keller. We will explain the outcome and any corrective action taken, such as a correction or clarification. Complaints that are frivolous or vexatious may be closed without further action.
What if I am not satisfied with the response?
If you are not satisfied with the initial response, you may escalate your complaint to Chefredaktör Oliver Keller by emailing anders.lindqvist@politikstudio.de. He will conduct a further review and issue a final decision.
Please include the reference number from your initial complaint. Keller will respond within 15 working days. This is the final stage of our internal complaints process. We do not currently subscribe to an external press complaints body, but we are committed to resolving issues transparently.
How does this relate to our corrections policy?
Our Corrections Policy details how we correct errors in published articles. Complaints about accuracy are handled under this procedure and, if upheld, lead to a correction as described in that policy.
We also maintain a Fact‑Checking Policy and an Editorial Policy that govern our standards. Your privacy is protected under our Privacy Policy.
Our commitments
- We commit to acknowledging every complaint within two working days.
- We commit to investigating each complaint thoroughly and impartially.
- We commit to providing a clear response explaining our decision and any action taken.
- We commit to correcting errors promptly and transparently, in line with our Corrections Policy.
- We commit to protecting complainants’ privacy and handling personal data in accordance with our Privacy Policy.